Registration

  1. Why didn’t I receive a SMS Verification Code?
    There are several reasons why you didn’t receive a verification code via SMS:
    • Poor Network Coverage
    • Server Timeout
    Try moving to a different location and request for another verification code
  2. I have changed my phone number
    Users are unable to change their mobile number at the moment. We apologise for any inconvenience caused. However, you request for a refund of your deposit and register your new mobile number as a new user.

Deposit

  1. Why do I have to pay a deposit?
    Users are required to place a one-time refundable deposit in order to use WeCharge. This ensures user’s responsibility while using this service.
  2. How do I make a deposit/refund?
    • To place a deposit, enter “My Account” and select “Pay Deposit”.
    • To make a refund, enter “My Account”, “My Deposit” and Select “Refund Deposit”.

Credits

  1. WeCharge Credits
    WeCharge Credits are required required in order to perform each rental transaction.
  2. Top Up Account
    You can top up your WeCharge account by selecting “My Account” and “Top Up”.
  3. Credit Dispute
    You can view your transaction history by selecting “My Account”, “Details”. Kindly inform us by using the “Report” button should you have any issue with any transactions in your credit history.

Fees

  1. Balance in My Account
    The credits in your Wallet will be deducted when you rent WeCharge Powerbank from our WeCharge Stop. Credit balance does not have an expiration date, is non-refundable and non-transferable.
  2. WeCharge Rental Charges
    • S$ 1.00 rental for each day
    • Kindly return the Powerbank within 10 days
    • If the Powerbank is NOT returned in 10 Days, your deposit will be deducted and the Powerbank will be considered SOLD and is yours to keep.
  3. What if I run out of Credits?
    In order to use WeCharge Powerbanks, you are required to have credits in Your Credit. Charges will continue if you are already renting a WeCharge Powerbank despite insufficient credit balance. You will not be able to start a new rental or have your deposit refunded until you have topped up the negative balance in your wallet.

Rental & Returns

  1. How do I rent a Powerbank?
    Simply scan the QR Code located on the WeCharge Stop using the WeCharge APP. Select confirm on the APP. The WeCharge portable charger will be ejected and ready for use.
  2. How do I return a Powerbank?
    Simply proceed to the nearest WeCharge Stop and insert the Powerbank into an empty slot.