1.1.1 forms part of (and should be read in conjunction with) the terms and conditions governing your contractual and commercial relationship with us and under which you access and use the Application and services or goods are supplied to you.
1.2 By creating an account or by accessing and browsing through the Application, or otherwise purchasing products and services through the Application:
1.2.1 you agree to be bound by the Policy and any of the related policies or guidelines, including any subsequent changes or modifications to them;
1.2.2 you agree and consent to our as well as our respective agents, authorised service providers and relevant third parties collecting, using, disclosing and/or sharing your Personal Data (as defined below) in the manner set forth in this Policy.
1.3 This Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us.
1.4 We may from time to time revise this Policy to ensure that this Policy is updated to take into account changes in the corporate and business environment and/or any changes in legal or regulatory requirements.
1.5 If you have any queries about the Policy, please get in touch with us using the contact details of our Data Protection Officer whose contact details are set out in this Policy and we will do our best to answer your questions.
2 Personal Data collected
2.1 In the course of providing you with products and services, we may collect the following personal data from you: [Wecharge to confirm or delete the items in the following list as it thinks fit]
2.1.1 [name, a username, gender, year of birth];
2.1.2 [email address, postal address, telephone number, mobile number];
2.1.3 [your interests];
2.1.4 [social media identities];
(collectively, “Personal Data”)
2.2 Although it is not compulsory to give us all of the above information, if you do not then we may not be able to provide you with the full range of services that the Application has to offer.
2.3 In particular, certain Personal Data are essential to our ability to provide you with products and services as well as provide customer support for these products and services. Such essential Personal Data includes the following (“Essential Personal Data”): [ Name, Phone number, Email]
2.4 If you do not permit us to collect, use and disclose the Essential Personal Data, we will not be able to provide you with all our products and services (including customer support services).
2.5 This Policy outlines how your Personal Data will be managed in accordance with the Personal Data Protection Act 2012 (“PDPA”). Please read this Policy carefully so that you know and understand the purposes for which we may collect, use and/or disclose your Personal Data.
3 Use of Personal Data
3.1 We will use and you consent to our usage of the Personal Data in order to:
3.1.1 [administer your accounts with us and receiving/making payments from or to you;]
3.1.2 [process orders or applications submitted by you;]
3.1.3 [send you notices concerning the terms, policies and procedures governing the use of the Application and our services including any changes to such terms, policies and procedures;]
3.1.4 [enrol you in the any Wecharge Rewards Scheme and sending you benefits pursuant to that Scheme;]
3.1.5 [send you information about our products and services;]
3.1.6 [send you information about products which are related to and/or complementary to our products and services];
3.1.7 [providing you with details of products, services, special offers and rewards, or materials which may be of interest to you];
3.1.8 [verify your identity;]
3.1.9 [carry out marketing analysis and make general improvements to our website;]
3.1.10 [processing and administering benefits or entitlements in connection with our services which you have applied for, including the administration of the Wecharge Rewards Scheme (if any);]
3.1.11 providing you with updates and information on related products and services from the companies within the Wecharge group of companies, the Company’s subsidiaries or related companies as well as their third-party business partners;
3.1.12 providing you with information about social and charitable events and initiatives managed by companies within the Wecharge group of companies;
3.1.13 [conducting market research for statistical profiling and other purposes to understand and determine customer preferences and demographics;]
3.1.14 [compliance with any applicable local or foreign statute, rule, law, regulation, judgment, decree, directive, code of practice, guideline and/or administrative requirement;]
3.1.15 [obtain your views or comments on the services we provide;] [and]
3.1.16 [contact the winners of our competitions and to help us plan other promotional activity]
(collectively, the “Purposes”).
3.2 You agree and warrant that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.
3.3 You consent to us sending information to you and/or communicating to you for the Purposes through voice calls, fax, mobile SMS, mobile texts (including Whatsapp, Wechat, Messenger) or other means.
3.4 If you are submitting Personal Data on behalf of another individual or concerns another individual other than yourself, you represent and warrant to us that all the necessary consents (procured in accordance with all applicable data protection legislation, including without limitation the PDPA, for such purposes stated in the relevant sections of this Policy) have been obtained from the relevant individuals and that you have proof of these consents.
4 Use and Disclosure of Personal Data
4.1 Certain services available on the Application and/or through our offices are offered in conjunction with the following business partners: [PTO Holdings and his subsidiaries].
4.2 The services are [Healthcare, personal lifestyle and entertainment as well as financial and investment services].
4.3 In order for those services to be provided we provide some necessary details about you to [name]. We tell you about this at the point we collect that information on the Application and through other means. Please note that certain services may be unavailable if you do not want to disclose the Personal Data you are asked for.
4.4 We may transfer your Personal Data to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
4.5 In addition, we may pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an email to our Data Protection Officer whose contact information is provided below.
4.6 You also agree, consent to and authorise the Company to disclose and/or transfer your personal data to its parent company, related companies, companies within the Wecharge group of companies and third party service providers or agents, which may be located within or outside of Singapore.
4.7 Other than as set out above, we will not disclose any of your Personal Data without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
5 Information automatically collected from your computer
5.1 Log files/IP addresses: When you visit the Application our web server automatically records your IP address. [We use IP addresses to help us administer the Application and to collect demographic information for aggregation purposes.]
5.2 We may also gather other non-Personal Data (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.
7 Information about other products and services
7.1 From time to time we may send you information about our [and [name]’s] [goods] [and] [services] that we think may be of interest to you.
7.2 You can tell us to stop this at any time by sending an email to our Data Protection Officer whose contact details are set out in this Policy.
7.3 Also, as mentioned above, we may pass your information onto one of our business partners or to other selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an email to our Data Protection Officer whose contact details are set out in this Policy.
8 Use of forums or chat rooms
The Application may from time to time include chat rooms, forums, message boards, and/ or news groups on which you can post information. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.
We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use. We use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us.
10 Linking to third-party websites
10.1 We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Application and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
10.2 In addition, if you linked to this Application from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
11 Transferring your information outside of Singapore
11.1 [As part of the services offered to you through the Application, the information you provide to us may be transferred to countries outside Singapore. By way of example, this may happen if any of our servers are located in a country outside Singapore or one of our service providers is located in a country outside Singapore. We also share information between our group companies, which are located in countries worldwide. These countries may not have similar data protection laws to Singapore. If we transfer your information outside Singapore in this way, we will take steps with the aim of ensuring that your Personal Data continue to be protected to a standard that is comparable to that under the PDPA.]
11.2 If you use our services while you are outside Singapore, your Personal Data may be transferred outside Singapore in order to provide you with those services.
12 Contact us
Access or Changes to your Personal Data
12.1 We aim to keep our information about you as accurate as possible. If you would like to access, review or change the details you have supplied us with, you may contact our Data Protection Officer at:
Address: [111 Somerset Road #08-02 Tripleone Somerset Singapore 238164]
Tel: [8811 1646]
Withdrawal of Consent
12.2 If you wish to withdraw your consent to any use or disclosure of your Personal Data as set out in this Policy, you may contact our Data Protection Officer at:
Address: [ 111 Somerset Road #08-02 Tripleone Somerset Singapore 238164]
Tel: [8811 1646]
12.3 Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may not be in a position to continue to provide our products or services to you or administer any contractual relationship in place where the continuation of such products/services/contractual relationship would reasonably require your Personal Data. Such withdrawal may also result in the termination of any agreement you may have with us. the Company’s legal rights and remedies are expressly reserved in such event.
If you have any questions or complaints relating to the use or disclosure of your Personal Data, or if you wish to know more about our data protection policies and practices, please contact our Data Protection Officer at:
Address: [ 111 Somerset Road #08-02 Tripleone Somerset Singapore 238164]
Tel: [8811 1646]
Updated as at [2 March 2018]